Terms & Conditions

Please read our Terms & Conditions carefully. By using the musicshopeurope.com website, you agree to be bound by these conditions.

Conditions of Web Site Use

Contract of Sale

Music Shop Europe is a trading name of Hal Leonard MGB Distribution B.V.




Delivery Rates & Times

Music Shop Europe aims to provide affordable and timely options to all our customers around the globe. With FREE delivery available on orders over a certain value, you are sure to get your music on time and at the right price!

Within the European Union

Region                               Delivery Time*       
Delivery Cost                                                   Tracking Available?

Belgium, Germany,
The Netherlands


2-3 Days






Free delivery on ALL orders over €20,
otherwise €2.50 per shipment.

 
No


France 

2-3 Days



Free delivery on ALL orders over €35,
otherwise €3.50 per shipment. 

No 

Switzerland


2-3 Days




Free delivery on ALL orders over CHF 25,
otherwise CHF 4.99 per shipment. 

No 


Austria 

2-3 Days



Free delivery on ALL orders over €35,
otherwise €3.50 per shipment.
No

   
   
United Kingdom

2-3 Days 



Free delivery on all order over £15,
otherwise £2.50 per shipment.
No

 
       
Other EU Countries

4-6 Days



Free delivery on all orders over €35,
otherwise €4.99 per shipment.
No


Outside of the European Union

Region                               Delivery Time*          Delivery Cost                                                  Tracking Available?

Russia


1-3 Weeks





Free delivery on all orders over €99,          
otherwise €7.99 per shipment.
 
No






Worldwide    
          
1-2 Weeks



Free delivery on all orders over €99,
otherwise €5.99 per shipment.
No


*Please note: Most orders are dispatched within 24 hours, for items that are not-in-stock an additional period of 2-3 weeks will usually be added to your total delivery time. 



Returns Policy

At Music Shop Europe you may return any product within 30 days of receiving it.

For unwanted items:

Return any items within 30 days of the delivery date. Please note, the items must be in its original condition and/or unopened. We cannot accept returns of purchases of video, audio, DVD or software products if the item has been unsealed. We cannot accept the return of digital download items. Upon receipt of the items, we will issue you a full refund. Please note that you are responsible for the costs of returning the unwanted items, but that the total purchase will be refunded in line with EU Refund Rights Law.


Damaged or incorrectly sent items:

Return any items if it has been damaged or incorrectly sent by addressing to the returns address below. Upon receipt of the items, we will issue you a full refund including the cost of returning the item. Please outline the damage or delivery error in writing on the order summary included with the return so that we can approve a refund of your return costs in line with EU Refund Rights Law.*


How to return your items:

To successfully return an item simply describe the reason for return (UNWANTED, DAMAGED, INCORRECT) in writing on the order summary and return to the address below.

Returns address:
Music Shop Europe B.V.
Attn: Music Shop Europe - Returns 
Businesspark Friesland-West 15
8447 SL Heerenveen
NETHERLANDS


Have questions about returning items or Music Shop Europe's return policy:


Contact Us should you need further assistance or clarification on how to return items. 


*Please note:
 You will be responsible for the costs of returning the items to us unless it is damaged or has been incorrectly sent (as outlined by EU Refund Rights Law). We are unable to accept any items that you wish to return following 30 days of the delivery date, unless it is damaged or has been incorrectly sent. 

This returns policy does not effect your statutory rights.



Privacy Policy

Music Shop Europe BV respects your right to privacy and is committed to ensuring the security of our customers’ information. By visiting our website you accept our Privacy Policy as outlined below.

Information We Collect and How It's Used

Contact Information


Music Shop Europe does not sell, trade or rent your personal information to others. To process your order, we require you to provide us your name, mailing address, and email. When you sign up for our email newsletters or other information services, we need only an email address. We monitor site usage and traffic in aggregate to help us develop and improve the web experience for you the customer. We also try to personalize your shopping experience as much as possible by using your browse history and past purchases to recommend the products of interest to you. We may also use your contact information to notify you about important changes to our site, new services and special offers.

We may also use your contact information to send you printed catalogues or other related material by post. If you do not wish to receive this form of mail from us, again, please contact us.

Need to make a change?

If you would like to change any of your information in our database, please feel free to Edit Your Details or Contact Us.

Aggregate Information

We collect aggregate information on visits made to our website. When you visit our website, our web server recognises your domain name, but not your email address. This means that we can track visits to our site, while visitors remain anonymous. Non-personal information is collected, such as how many consumers visit the site, what pages are accessed and which browsers or operating systems are used. This information helps us improve the content of our site.

Cookies

Cookies are pieces of data your web browser stores on your hard drive. We use cookies to create your shopping list. Cookies allow you to make a list of products that interest you, and retrieve it again on subsequent visits to the site. Most browsers accept cookies. However, if you wish, you can usually set them to refuse cookies. Music Shop Europe does not use cookies to gather any personal information.

Data Sharing and Transfer

Other than as described above, Music Shop Europe will not share or transfer your personal information to third parties. In the event that Music Shop Europe is ever bought, sold, or merged with another entity, we reserve the right to transfer all of our collected information along with the rest of the assets of the company to the new owner.

Links

This web site contains links to other sites. Please be aware that Music Shop Europe is not responsible for the privacy practices of these other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of every linked web site, as their privacy policies may differ from ours. This privacy statement applies solely to this web site.

Copyright Ownership

Music Shop Europe retains full copyright ownership, rights and protection of all materials contained in this web site.

Notification of Changes

We reserve the right to revise this privacy policy. In the event of a revision, changes will be posted on this web site so our visitors and customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If you have any questions about this privacy statement, the practices of this site, or your dealings with this web site, please Contact Us.